Enter and view: Old Fletton GP Practice
Download (PDF 761.73 KB)Summary of report content
This is an enter and view report published by Healthwatch Cambridge and Peterbrough, it was published 7 February, 2018.
Summary of recommendations:
Reception/waiting area:
1.The call booking system seems to divide opinion, but somepeople did tell us they experienced difficulties gettingthrough on the telephone to make an appointment. It wouldbe helpful for the practice to comment on any improvementsthey are considering, to address this issue.
2.Some promotion of the OOH service may be appropriate.
3.Punctuality regarding appointments is raised as an issue,comment on this from the practice would be useful.
4.GPs are well regarded – seeing the same GP is highlightedand is likely to reflect this positive view. Although somenegative comments were made, continuity of care wassighted here.
5.Cleanliness is to be applauded.
6.Nurses are viewed very positively again they are to beapplauded.
7.Reception staff are recorded as being helpful and friendly.8.The overall quality, care, treatment and service from thesurgery is mostly rated good by those surveyed.
Accessible Information standard
The interviews would suggest that there is a good leadershipand a good level of understanding from staff on this issue. The practice is working toward providing patients with asensory and learning disability who have Accessible Information requirements, with the support they require.
However, some areas could do with tightening up, including:
1. The promotion of this service to patients, their next of kin and family members.
2. Asking new and existing patients, their next of kin and family members about accessibility requirements in amore formal manner.
3. Recording both ‘disability’ and ‘need’ at appropriate points in the system
Reception/waiting area:
1.Repairs to roof to prevent future damage.
2.Consider introduction of ‘footprints’ on the floor for the reception area and supporting signage to provide guidanceon distance for waiting patients (which would ensurepatients are given the appropriate privacy).
3.Consider introducing signage to explain thatpatients/carers/family can receive accessible informationand communication support and promote these services inthe practice and on the website.
4.Introduce visual/audible call system?
5.Consider child friendly facilities.
6.Introduce photos/names/role of all staff.