Enter and view: the Oaks

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Summary of report content

Healthwatch York undertook an enter and view visit to the Oaks Care Home on 30 June 2025.  They spoke to 32 people.

At the time of the visit, Healthwatch found that The Oaks was operating to a good standard. These findings were based on their observations and reflect the general happiness of residents, family and friends of residents and staff members. The home had previously experienced some staffing issues, but a recruitment drive has reduced necessary agency hours from 2,000 to 400 a month with a full complement of daytime staff and agency staff only needed for some night shifts.

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General details

Local Healthwatch
Healthwatch York
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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