Enter and view: Oakmeadow Community Care Centre

Healthwatch Halton gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Halton to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Halton visited Oakmeadow Community Care Centre on 04/12/2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings informed the visiting team noted that Oakmeadow Community Care Centre was a warm welcoming and friendly environment, but is need of repainting as walls appeared jaded and scuffed. However, from speaking to residents this did not impact on the care provided by staff, as throughout the visit residents and day care service users appeared to be happy and well cared for.

The report contains 3 recommendations which include to engage with Healthwatch Halton when any important health or social care issues arise for staff or residents and encourage staff members, residents and visitors to complete the Healthwatch Halton feedback forms. That before redecoration of the room in which Day Care Services are delivered, attendees are provided with the opportunity to contribute to the themes and colours to be used in the décor. That the Manager/ Deputy Manager visit Ward B12 at Warrington and Halton Hospital Trust to explore ideas for décor as Ward B12 is a specialised Dementia Unit that incorporates dementia friendly décor.