Enter and View: Oakhill Surgery, Radstock
Download (PDF 1.18 MB)Summary of report content
Healthwatch Somerset undertook an announced enter and view visit to Oakhill Surgery on 13 November 2024 as a result of positive feedback they had received from a number of sources about this service. They spoke to 13 people in total.
Oakhill surgery serves the local community, and patients feel it is an integral part of that community.
All of the Authorised Representatives reported good first impressions of the environment and culture at the surgery. Patients said staff are friendly and go above and beyond to be helpful. Healthwatch was told that staff get to know the patients and in turn patients feel listened to.
The staff team appear committed to the surgery and its patients; wanting to give the best patient experience they can. Staff said they feel supported and clearly work together as a team. Healthwatch observed staff being polite and courteous to patients. Patients spoke highly about the attitude of staff and quality of care they receive.
The appointment booking system clearly works well for patients. Nobody complained about being held in a telephone queue or the inability to book appointments. This adds to the overall positive patient experience. It is clear that the strong relationship between the surgery and PPG helps with communication to and from patients.
The report has six recommendations and a response from the provider.