Enter and view: Oakham Surgery

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Summary of report content

On the 15th August 2019, Healthwatch Sandwell conducted an Enter and View visit to Oakham Surgery. A team of two authorised representatives visited the Surgery from 10.30am until 12.45pm. The Practice Manager was not available and as the surgery was busy, the decision was taken not to interview staff members. Healthwatch administered 14 surveys and observed the environment.

The majority of patients responded positively, however Healthwatch recommended the Surgery promoted their online booking system and the Patient Participant Group. Additionally, Healthwatch recommended a review of the Surgery's information, posters and leaflets. 

This report received no service provider response.  

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Remote appointments and digital services
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
14
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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0
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