Enter and view: Oakham Minor Injuries Unit
Download (PDF 1.18 MB)Summary of report content
Healthwatch Rutland undertook an announced enter and view visit to Oakham Minor Injuries Unit on 26 and 28 February 2024. They undertook the visit as they received feedback from the public about being confused about access to urgent care and minor injuries units. They spoke to 15 people during the visits and surveyed a further 125 people.
Patients value the Minor Injuries Unit and are satisfied with treatment they received.
Patients need clarity and awareness of the services which are available at the Minor Injuries Unit.
The entrance to the Minor Injuries Unit is not accessible for wheelchair users and there is no signage for alternative, suitable access.
Patients to whom Healthwatch Rutland spoke at the visits gave a higher satisfaction rate compared to those who completed the online survey.
Most patients contact other services before attending the unit rather than ‘walking in’.
Staff flexibility means that care for urgent illnesses is provided at quiet times in the Minor Injuries Unit. This can lead to confusion for patients and an expectation that urgent care is always available during the Minor Injuries Unit opening times.
The report contains 10 recommendations about privacy, signage, the building and facilities, cleaning, staff training and information for patients. The report also contains a response from the provider setting out its response and action to the recommendations.