Enter and view: Oak Vale Medical Centre

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Summary of report content

Healthwatch Liverpool gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Liverpool to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Liverpool visited The Fiveways Medical Centre on 9th July 2013.

The summary of findings of in relation to interviews with those that use the service, staff and observations. The findings inform OVMC is a modern well maintained building will highly motivated and welcoming staff. Signage specific to OVMC being located within the Fiveways centre is a matter requiring urgent attention. A very effective system of triage exists for the appointment system and this could be replicated across other centres after considering the evaluation due shortly. Patient access could be improved by a pedestrian crossing on Childwall Road. Location and number of disabled car park bays were satisfactory. The room temperature in treatment rooms was unacceptably high. Good engagement with patients and consultation on proposed changes.

There was 6 recommendations within this report in relation to themes around access, triage and car parking.

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General details

Local Healthwatch
Healthwatch Liverpool
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Parking and transport
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Name of service provider
Oak Vale Medical Centre

Details of people who shared their views

Number of people who shared their views
3
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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