Enter and View: Oak House Care Home

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Summary of report content

Healthwatch Rutland undertook an Enter and View visit of Oak House Care Home on 06 October 2017. During the visit they spoke to several residents and staff members.

Oak House is a retirement home used by privately funded and council assisted residents.

Residents said that they felt safe and well cared for and were very positive about all aspects of their care and particularly of their treatment by staff.

There is internet access in the office only but due to the thickness of walls, there is no Wi-Fi. CCTV monitors both outer doors and communal areas inside.

Activities for residents are wide ranging and information for residents and their families includes publication of the notes of a monthly Forum.

There is secure access and egress through the main front door. The rear door is kept locked.

The report contains seven recommendations and a response from the service provider.

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General details

Local Healthwatch
Healthwatch Rutland
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
0
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