Enter and view: Oak Grange

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Oak Grange on the 23rd of February 2015. The team spoke to residents and staff. They used survey methods during their visit and made general observations.

The report indicated that the residents were happy with the care they received. Numerous activities were provided for the residents to enjoy. The team observed that the environment was clean and well-maintained. Staff commented that they enjoyed working there.

The report made two recommendations for the provider, and one for the local authority. The report recommended the provider develop further measures to reduce staff turnover and revisit the terms of reference of the nurse practitioner, as there was some uncertainty about their role.

The report included a response from the provider, indicating that they were happy with the feedback from Healthwatch.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Oak Grange

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Pregnancy/maternity
N/A
Types of long term conditions
Dementia
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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