Enter and view: Norton Court

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Summary of report content

Healthwatch Bromley undertook an enter and view visit to Norton Court on 1 February 2016.  They spoke to 16 people.

Key findings

The home scored well in terms of temperature, cleanliness and odour. However, the internal décor needs attention.

 The general observation was that the tenants were relaxed and comfortable in their environment. There was also a good interaction observed between the tenants. 

There were computers available for tenants to use in the lobby area on the first floor. 

There were a couple of tenants who had dementia and were part of the ECH scheme. It was not clear whether they were permanent tenants or respite placements.

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing

Details of people who shared their views

Number of people who shared their views
16
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