Enter and view: Northwood Complex Care Home

Download (PDF 928.79 KB)

Summary of report content

Healthwatch Blackburn with Darwen undertook an announced enter and view visit to Northwood Complex Care Home on 9 December 2025.  They spoke to 12 people.

The staff and management at Northwood Complex Care are to be congratulated for running a clean, bright and homely environment. The staff team Healthwatch met were clearly invested in quality, a person-centred focus in the organisation of the home, and the value in staff training.

 Representatives observed that good connections had been made and maintained with local school’s churches and professional organisations such as Headway. The Home Coordinator reported a positive relationship with the quality team at Blackburn with Darwen Council. 

Despite there being a cross section of residents in age and care needs there was a high level of integration with residents regarding staff and each other as family. It was pleasing to hear that residents regarded Northwood as home and were happy to contribute to the environment.

Residents were treated as individuals with flexibility around mealtimes and choices. Those that wanted independence were encouraged and supported in this.

Staff were praised by every resident and relative spoken to.  Food too was universally praised.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Blackburn with Darwen
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Northwood Complex Care Home

Details of people who shared their views

Number of people who shared their views
12
Age group
25 to 49 years
50 to 64 years
65 to 79 years
80+ years
Gender
Women
Men
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not recorded
Ethnicity
Not recorded
Sexual orientation
Not recorded
Marital and civil partnership status
Not recorded
Religion or belief
Not recorded
Pregnancy/maternity
Not relevant
Types of disabilities
Not recorded
Types of long term conditions
Not recorded
Does this report feature carers?
Yes
Seldom heard groups
People with limited family or social networks
Did you find this attached report useful?
0
No votes have been submitted yet.