Enter and View: North View Mental Health Inpatient Wards

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Summary of report content

Healthwatch Manchester undertook an enter and view visit to North View adult mental health inpatient hospital on 9 and 10 January 2025.  They spoke to 41 patients.

The majority of patients have settled in well at North View. Patients felt as though the move from Park House to North View was conducted well by GMMH as highlighted by the numerous responses noting how the staff were very supportive in helping the patients move from one site to another. 

The majority of patients felt as though the food offered was of good quality and in general enjoyed mealtimes at North View. However, it is important to note that this was not endorsed by all patients. 

Despite the majority of patients believing there was a high level of care at North View, a concerning number of patients felt as though the staff were more attentive and caring during the daytime compared to night-time.

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General details

Local Healthwatch
Healthwatch Manchester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Hospital-based psychiatric care

Details of people who shared their views

Number of people who shared their views
41
Types of disabilities
Mental health condition
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