Enter and view: North End Pharmacy

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Summary of report content

Healthwatch Hammersmith and Fulham undertook an enter and view visit to North End Pharmacy on 1 December 2023.

The report looks at:

  • The internal and external environment of the pharmacy and its facilities
  • Staffing and staff attitudes
  • Waiting times for prescriptions
  • Feedback and complaints
  • Staff views on Pharmacy First

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General details

Local Healthwatch
Healthwatch Hammersmith and Fulham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Consent, choice, user involvement and being listened to
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
7
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