Enter and view: Normanton Retirement Home, Shrewsbury

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Summary of report content

Healthwatch Shropshire undertook an enter and view of Normanton Retirement Home on 9 November 2023.  They spoke to 28 people.

Key findings

  • Normanton Retirement Home is a heart-warming and homely place. It provides residents with care that they, quite rightly, value highly.
  • This is very much a home, not an institution.
  • There is a professional culture of respect, dignity and love.
  • Residents’ relatives and friends are highly appreciative of the quality of care their loved ones receive.
  • Entrance security is not always maintained.
  • Some en-suite facilities would benefit from the ongoing refurbishment programme

The report has three recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Privacy and confidentiality
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
23
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