Enter and view: Nightingales Nursing Home

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Summary of report content

Healthwatch Blackpool undertook an announced enter and view visit to Nightingales Nursing Home on 26 November 2025. They spoke to 8 people.

The manager and the team were very friendly and welcoming, and residents were more than happy to talk to speak with Healthwatch Blackpool representatives. Feedback from residents and observations suggested that residents overall felt satisfied with the care received. 

The home has made positive changes in response to resident feedback, which should be celebrated. Sharing these developments with families and loved ones on a regular basis would help strengthen communication and transparency. As the home specialises in dementia care, having an Admiral Nurse would provide significant benefits. Admiral Nurses offer expert advice, emotional support, and specialist understanding to families throughout their loved one’s time at the home. This recommendation would be dependent on available funding. It may also be valuable to signpost families/loved ones to potential counselling or emotional support services, if they feel this is necessary while supporting their loved one with dementia. 

Maintaining a consistent staff team remains important for creating rapport and strong relationships with residents. In addition, ensuring positive and effective working relationships with agency staff will further support continuity of care. 

While the food menu was displayed on the board, it would be beneficial for residents to also have access to a physical copy, either placed on dining tables or provided verbally by staff, to ensure residents are fully aware of the options available each day. 

Overall, Nightingales Nursing Home can celebrate the many positives detailed throughout this report. It will be important to continue building on these strengths and maintaining the positive culture that the Healthwatch team observed. Healthwatch Blackpool would like to thank the staff and residents for accommodating the visit and for taking the time to speak with the team.

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General details

Local Healthwatch
Healthwatch Blackpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Public consultation and engagement
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
8
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0
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