Enter and view: New Victoria Nursing and Residential Care Home

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Summary of report content

Healthwatch Blackpool undertook an enter and view visit to the New Victoria Nursing and Residential Care Home on 1 October 2024.  They spoke to 15 people.

Healthwatch Blackpool had a positive experience overall on the visit to New Victoria Nursing and Residential Care Home. Staff were friendly and welcoming to Healthwatch representatives. Feedback from residents and observations suggested that overall, those staying at New Victoria Nursing and Residential Care Home were satisfied with their care. Communal areas were clean, tidy and well kept. Both residents and staff were happy to engage with Healthwatch representatives. The manager has expressed improvements are to be implemented with the activity schedule. 

The main areas for improvements include, providing homemade food where possible as requested by residents. Circulate the food menu clearly so residents are aware of what is on offer. The menu can be given by hand the night before or on the day. Place the menu where it can be visibly seen such as main communal areas. Implement a more varied activity calendar and advertise this to all residents. Offer activities for those bed bound or with mobility issues to allow for optional participation. Residents should have a choice in selecting activities to ensure they reflect their interests and preferences. Improve communication with non-local family members and loved ones who may not receive regular updates they would through in person visits. Increase opportunities for residents to provide feedback and ensure this is well promoted and communicated to encourage active participation. Increase the frequency of visits from the chiropodist. 

 

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General details

Local Healthwatch
Healthwatch Blackpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
15
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