Enter and view: New Victoria Nursing and Residential Care Home
Download (PDF 6.9 MB)Summary of report content
Healthwatch Blackpool undertook an enter and view visit to the New Victoria Nursing and Residential Care Home on 1 October 2024. They spoke to 15 people.
Healthwatch Blackpool had a positive experience overall on the visit to New Victoria Nursing and Residential Care Home. Staff were friendly and welcoming to Healthwatch representatives. Feedback from residents and observations suggested that overall, those staying at New Victoria Nursing and Residential Care Home were satisfied with their care. Communal areas were clean, tidy and well kept. Both residents and staff were happy to engage with Healthwatch representatives. The manager has expressed improvements are to be implemented with the activity schedule.
The main areas for improvements include, providing homemade food where possible as requested by residents. Circulate the food menu clearly so residents are aware of what is on offer. The menu can be given by hand the night before or on the day. Place the menu where it can be visibly seen such as main communal areas. Implement a more varied activity calendar and advertise this to all residents. Offer activities for those bed bound or with mobility issues to allow for optional participation. Residents should have a choice in selecting activities to ensure they reflect their interests and preferences. Improve communication with non-local family members and loved ones who may not receive regular updates they would through in person visits. Increase opportunities for residents to provide feedback and ensure this is well promoted and communicated to encourage active participation. Increase the frequency of visits from the chiropodist.