Enter and view: New Park House
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Healthwatch Stoke-on-Trent conducted an enter and view visit on New Park house, a privately run care home which provides care and accommodation for 70 residents, delivering both residential and nursing care, including dementia care.
This was a re-visit, following an enter and view visit that had taken place in August 2016. Healthwatch Stoke-on-Trent, in partnership with the City Council, has introduced a 'Dignity and Respect Charter' which applies to every resident receiving care. The visit and subsequent revisit are to assess how this is perceived by both residents and staff.
Observations of the Enter and View representatives included:
- The Home does not accommodate Nursing EMI residents. It provides both for permanent stay and respite and convalescent care facilities.
- The Home also had a retained GP who visited every Tuesday, or if preferred, residents could retain their own GP. Similarly, they can use their own dentist or register with a local service.
- In conclusion, our visitors saw improvements in many of the areas commented on during our previous visit, but we feel there is still considerable work to be undertaken to bring the Home up to a good standard.
Healthwatch Stoke-on-Trent made 5 recommendations in the report:
Although residents seen did appear to be treated with dignity and respect, no information was seen about the Stoke-on-Trent Dignity and Respect Charter. We feel this should be prominently displayed.
There was no way of identifying if the toilet was ‘engaged’ which needs to be addressed as a matter of some importance.
Most of the residents appeared to enjoy living at the Home although but we would like to see a marked increase in the frequency of planned activity. Note - This may well depend on whether they still have an Activities Co-Ordinator or not. We would like confirmation of this from the Home please.
The Home appeared clean, reasonably decorated and furnished although the upstairs carpet still needed some urgent attention.
The Food and choice of menu appears adequate, but daily menus need to be kept up to date.
The report does not include a response from the provider.