Enter and view: New Milton House, Cheshire East

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Summary of report content

Healthwatch Cheshire conducted an Enter and View on New Milton House in Stoke-On-Trent, Cheshire, a care home which provides care for up to 56 older residents with either dementia or physical disability. The home also provides respite as well as full time residential care.

The visit was conducted on 14th August 2017 and was part of Healthwatch Cheshire’s enter and view schedule.

Observation by the enter and view representatives reported that:

The residents had mixed comments about the care home, the general comments being positive while the residents feeling that the home

requires more staff.

Recommendations were made by the enter and view team and placed in the report, which the service provider responded to and gave feedback detailing the changes they have made or are planning to make.

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General details

Local Healthwatch
Healthwatch Cheshire East
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Parking and transport
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Rehabilitation/enablement
Chiropody/podiatry
Dentist
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Sexual orientation
Not known
Types of disabilities
Physical or mobility impairment
Learning disability or difficulties
Long term condition
Types of long term conditions
Dementia
Other
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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