Enter and view: Nash Pharmacy

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Summary of report content

Healthwatch Tower Hamlets undertook an enter and view visit to Nash Pharmacy on 11 September 2024.  They spoke to 15 people.

The report looks at:

  • The internal and external environment and facilities
  • Staffing and work environment
  • Patient experience and accessibility
  • Feedback and complaints

The report contains seven recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
15
Did you find this attached report useful?
5
5 votes with an average rating of 1.