Enter and view: Narrowcliff Surgery

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Summary of report content

Healthwatch Cornwall undertook an enter and view visit to Narrowcliff GP surgery on 9 September 2025.  They spoke to 18 people.

The report looks at:

  • Observations about the building and facilities
  • Patient experience of the quality of care, access to appointments and the building and facilities
  • The manager and deputy manager's experience of appointment booking and patient engagement

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Parking and transport
Privacy and confidentiality
Public consultation and engagement
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
18
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