Enter and view: Murton Medical Group
Download (PDF 1.03 MB)Summary of report content
on 16 July 2019. They spoke to 13 people.
Patients felt that the staff were very empathetic and helpful. They valued being able to see the same doctor.
Patients had concerns about the length of time it could take to get an appointment. Where patients had to wait for an appointment it seemed that they weren’t aware of support through NHS111. There was some concern that the surrounding geographical, expanding developments will have an impact on the number of available doctors
Patients told Healthwatch how important the location of the surgery was, having everything under one roof was useful.
There were lots of positive comments about good services and systems, resulting in confidence in getting care when and where it was needed. There was mention of some problems around prescription procedure.
There were 4 recommendations on keeping up the good patient/staff communication; addressing concerns about booking appointments; installing a water cooler in the surgery and maintaining the good systems.
The report contains a response from the provider.