Enter and view: Murdishaw Health Centre

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Summary of report content

Healthwatch Halton undertook an enter and view visit to Murdishaw Health Centre on 3 December 2025.

Murdishaw Health Centre was calm and welcoming, and patients spoke very positively about the care they received from staff. Many people described clinicians and reception staff as friendly, supportive and committed to helping them. 

However, experiences of appointment access varied. Several patients reported long waits on the telephone, difficulty getting through during peak times and needing repeated attempts before securing an appointment. Shift workers and parents described particular challenges fitting booking times around their responsibilities. 

Confidence in digital tools varied, with some patients finding the NHS App helpful while others were unsure how to use PATCHS or had difficulty linking children’s accounts. Patients said clearer guidance would be beneficial. 

Overall, the visit highlighted strong, compassionate staff relationships with patients, alongside opportunities to strengthen appointment access, communication and digital support.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Medication, prescriptions and dispensing
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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