Enter and view: Moxley Medical Centre

Healthwatch Walsall gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Walsall to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Walsall visited Moxley Medical Centre Carried on 31/10/2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed the infrastructure and facilities as provided are very clean and in very good condition. Patient ability of seeing a GP of their choice appears to be very good. Waiting time for appointments also appears to be low. The reduction has been due to the hard work of staff and tweaking their own appointment booking system. Some patients were not aware of online appointment booking. One patient mentioned that it did not work when they tried to use it. It was mentioned to the Practice Manger who was going to test the system. There has been a recent CQC Inspection, 3rd October 2018 which was assessed under a new CQC format and system. Healthwatch Walsall were told that the surgery was rated as ‘Requires Improvement’ from 3 out of the 5 standards. An improvement, but the surgery we were told is addressing and undertaking actions to meet and address the CQC findings.

The recommendations are to consider garden design to facilitate more user friendly and safer environment for residents and visitors. Review provision of activities to ensure sensory stimulation for residents. Replace soft furnishings as part of refurbishment plans. Ensure all Fire Exits are always kept unblocked. Review food trolley storage.