Enter and view: Mossley Fields Surgery

Healthwatch Walsall undertook an announced  enter and view visit to Mossley Fields Surgery on 4 March 2026. The purpose of the visit was to observe how the GP practice operates and to gather feedback from patients and staff about the quality of services. They spoke to 15 people.

Overall, the surgery was found to be clean, well maintained, and well organised, with clear signage, good information displays, and adequate seating for patients. There is parking available, including disabled spaces, and the layout allows patients to access reception and waiting areas easily, although privacy at reception is somewhat limited due to proximity to seating. 

The practice is rated“Outstanding” by the Care Quality Commission (CQC), reflecting a strong overall standard of care. 

In terms of staffing, the surgery has a multidisciplinary team including GPs, nurses, a pharmacist, physiotherapist, and administrative staff. Staff interactions were observed to be professional, with reception staff welcoming patients, confirming details, and answering calls promptly. 

Patient feedback was largely positive. Most patients reported that they felt listened to and involved in decisions about their care, and they generally experienced good communication, mainly via phone and text. Many patients were aware of alternative appointment options and additional GP appointments. 

Most patients said they did not experience barriers to accessing care, although one common issue mentioned was waiting times, particularly when calling for appointments. Some patients suggested improvements such as increasing appointment availability. 

Patients generally praised the professionalism of staff, the quality of care, and the efficiency of services such as tests. However, a minority of feedback highlighted issues like limited appointment time or variability in attentiveness between clinicians. 

Staff interviews confirmed that the surgery serves around 5,900 patients and offers multiple ways to access services, including phone, reception, digital tools, and translation services. The practice also identifies and supports vulnerable patients through alerts and registration systems. 

The surgery gathers feedback through surveys, patient groups, and online reviews, although it currently has a small patient participation group and is looking to expand it. Staff reported that one of the main challenges is managing patient demand and expectations, particularly as some patients prefer traditional ways of accessing care. 

The report recommends that the surgery should expand external services, increase awareness of missed appointments (DNAs), and grow its patient participation group.