Enter and view: Mossdale Residence Care Home

Mossdale Residence care home is part of HC-One, a national care home provider. It offers residential and nursing care services for older people, including people with dementia. Mossdale Residence care home has three floors of accommodation with space for 80 residents. There were 55 residents at the time of Healthwatch York's visit.
Mossdale Residence has been subject to safeguarding concerns and complaints from family and friends of residents in the past. These issues were reported to and investigated by City of York Council social services, the Care Quality Commission (CQC) and the police. These issues were acknowledged by the care home manager in conversation as part of the visit. Many changes have 
taken place. Healthwatch York's observations and comments from residents, family and friends of residents and staff that make up this report demonstrate that significant progress has been made by the home in addressing previous issues. 

Key findings:
At the time of our visit, we found that Mossdale Residence care home was operating to a good standard. These findings were based on York's observations and reflect the general happiness of residents, family and friends of residents and staff members. It was interesting to note that staff travelled considerable distances to work at Mossdale Residence. Staff live in Castleford, Hull, Leeds 
and Wakefield as well as closer to York. A number of staff had been sponsored to work in the UK by HC-One. There are two other HC-One care homes in York and sometimes staff work between the homes. HC-One only uses qualified nursing agency staff when necessary. It was interesting to note that staff retention, previously raised as an issue, has significantly improved. This has resulted in better relations between staff and residents and between staff which is reflected in the feedback we received.