Enter and view: Moss View Care home

Healthwatch Liverpool gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Liverpool to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Liverpool visited Moss View Care Home on 10/02/2015.

The summary of findings of in relation to interviews with those that use the service, staff and observations. The interactions between staff and residents were observed to be very friendly and relaxed during the Enter and View and the general impression during visit was of a clean tidy and uncluttered care home where there were no strong unpleasant smells. The feedback that we got from patients about standards of care at this service was very positive. In terms of the physical fabric of the care home, it was fairly good, but could be improved in respect of the decor. Generally the garden space was good and there was adequate provision of garden space, however, Healthwatch representatives did observe one garden that was potentially excellent in terms of it being a space to trigger remembrance activities. This garden had features from times past e.g. a red telephone a mock pub etc. but unfortunately this garden was no longer safe for residents to use as it was in need of maintenance.

There was 6 recommendations within this report.