Enter and view: Morris Care Centre

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Summary of report content

Healthwatch Telford and Wrekin did this Enter and View due to receiving feedback about lack of care and medication concerns regarding the Morris Care Centre. Due to the nature of the feedback, Healthwatch Telford and Wrekin did the visit unannounced. The home is a 96 bedded care centre split across three areas. However, the centre currently only has 69 residents and is not taking new admissions until further notice.

The report assesses the centre against the following criteria: environment, essential services, access, safe, dignified and quality services, information, choice, being listened to, being involved, current challenges for the home.

The report makes fourteen recommendations, including: introducing Basic Sign Language level 1 for all staff, staff name badges, upkeep of garden areas, ensuring staff have more time to spend with residents, ensuring residents are able to call for assistance when required, and ensuring all residents are able to join in with activities if they want to.

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Name of service provider
Telford and Wrekin Council
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