Enter and view: Moredon Medical Centre Swindon
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This was an unannounced Enter and View visit to Moredon Medical Centre/GP surgery and to the IMH telephone contact centre/hub.
We did, however, advise the IMH General Manager one hour before the visit. He had previously invited us to undertake the visit on a date of our choosing. We did not visit the Medvivo SUCCESS Clinic or other services based in the building.
Patients we spoke to had had a varied but often a very difficult and unsatisfactory experience to arrange an appointment using the IMH telephone hub.
Staff in the hub were under considerable pressure and the wait times for many callers during our visit were excessively long.
On the day and at the time of our visit the queueing arrangements to check-in for an appointment for the GP surgery were often unsatisfactory. This was exacerbated because the self check-in screen was out of action.
Some patients we spoke to had no complaints about arrangements for the children’s clinic or to see a nurse for a pre-arranged appointment.
Some patients had comments about the availability of medication, the preparation of prescriptions and the performance of some pharmacies.