Enter and View: Moorlands Complex Needs Service

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Summary of report content

Healthwatch Staffordshire undertook an Enter and View visit to Moorlands Complex Needs Service, which provides complex cognitive and physical needs support services on 11 March 2019.

The report looks at:

  • The physical environment
  • Strong visible management
  • Staff with the time and skills to do the job
  • Staff with knowledge of their clients
  • Variety of activities
  • Choice and quality of catering
  • A service that accommodates its clients’ personal, cultural and lifestyle needs
  • A service that seeks and acts on feedback

Healthwatch Staffordshire felt that the Moorlands Complex Needs service provides high quality, individualised / personalised responsive and proactive support to the people who attend.

There is a response from the service provider.

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
No
Did you find this attached report useful?
0
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