Enter and view: Minshull House

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Summary of report content

Healthwatch Liverpool undertook an announced enter and view visit to Minshull House care home on 3 April 2025. They spoke to 2 people.

Healthwatch observed that Minshull House appears to be a well-run care home providing short respite breaks. The environment was clean and well maintained and staff interactions with residents seemed personalised, positive and caring. 

Staff seemed confident in their knowledge of regulations and their duty of care but also spoke lovingly of the people they support. The residents spoken to seemed comfortable and happy in the environment and appeared to be winding down from a full day of rewarding activities. One of the residents was sharing in-jokes with the staff and seemed to have built a real rapport with them.

 Minshull House provides a specialist service in providing these short-term respite breaks for people with autism and seems to be a real asset for families. Staff discussed how short breaks allow families that support those with autism to receive their own medical care, go on holidays or simply take a breather knowing that their loved one is receiving the specialist care they need

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General details

Local Healthwatch
Healthwatch Liverpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Respite Care

Details of people who shared their views

Number of people who shared their views
2
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