Enter and view: Minor injury unit Learning Disability visit

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Summary of report content

Healthwatch South Gloucestershire and The Hive undertook a two hour morning enter and view visit to Yate Minor Injuries Unit, housed at the Yate West Gate Centre. Sirona care & health (Sirona) run the Yate Minor Injuries Unit that provides treatment for adults and children. The X-ray service at the Minor Injuries Unit is provided by North Bristol NHS Trust (NBT).

The purpose of the visit was to find out and understand how a person with a learning disability could access the services they need and identify the experience of care for people with a learning disability. The Hivewatch enter and view visit to Yate Minor Injuries Unit is part of an ongoing programme of work being implemented by Healthwatch South Gloucestershire and The Hive to understand the quality of the care experience for people with learning disabilities within local services. This programme of work has been called ‘Hivewatch’.

The conclusion of the Enter and View representatives was:

"We were given a selection of leaflets produced by Sirona care & health on: Wound care, How to treat a wrist injury, Head injury advice for adults, and Insect bites and stings. The leaflets were taken away and viewed by a number of different people who attend The Hive. The general view was that the layout, font, words used, and lack of photos meant that they were difficult to read and understand by people with learning disabilities.

Some of the comments made:

- Lots of words

- Too small to read

- Too many words I do not understand

- I need help in understanding it

- I cannot read that

- My Mum would read it and tell me what it says."

Healthwatch South Gloucestershire made 13 recommendations in the report, including:

 change the sign over the main entrance to show clearly everything on offer.

 put more disabled parking bays in the car park

 put a seat for people to sit on near the drop off & pick up bay

 when calling patients for treatment use a display board showing patients name

The report does not include a response from the provider.

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General details

Local Healthwatch
Healthwatch South Gloucestershire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Triage and admissions
Parking and transport
Communication with patients; treatment explanation; verbal advice
Complaints
Building, Decor and Facilities, including health and safety
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Name(s) of the partner organisation(s)
The Hive
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of disabilities
Learning disability or difficulties
Types of long term conditions
Learning disability
Does this report feature carers?
Not known
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