Enter and view: Milton Keynes Village Medical Centre

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Summary of report content

Healthwatch Milton Keynes undertook an enter and view visit to Milton Keynes Village Medical Centre on 19 March 2024.  They spoke to 47 people.

The report looks at:

  • The premises
  • Access to appointments
  • Staff interaction and the quality of care

The report has four recommendations on triage, tech support, staff training and information provision.

The report also contains a response from the provider.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Remote appointments and digital services
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
47
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