Enter and view: Milton House

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Summary of report content

In June 2018, Healthwatch Bucks carried out an enter and view visit to Milton House, care home provided by the National Society for Epilepsy. The home accommodates 6 men.

Representatives engaged with 3 residents, 2 members of staff and observed a further 3 staff and 2 residents. The conversations and observations were focused on: how people are treated, personal choice, homeliness, privacy and quality of life.

The report summarises that the home is bright, clean and spacious with patient and respectful staff, and gives the Home an overall rating of 4 out of 5 stars. Healthwatch Bucks suggest that more could be done to support meaningful interaction between staff and residents.

The report makes 3 recommendations: to encourage more interaction between staff and residents, monitor use of the television and provide an activities programme which reflects the interests of residents.

The report contains a response from the provider, pledging to implement the recommendations made.

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General details

Local Healthwatch
Healthwatch Bucks
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Health inequality
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Name of service provider
Milton House (The National Society for Epilepsy)

Details of people who shared their views

Number of people who shared their views
5
Does this report feature carers?
No
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