Enter and view: Millbrow Care Home
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Healthwatch Halton undertook an enter and view visit to Millbrow Care Home on 9 January 2024.
During the visit, residents at Millbrow gave positive feedback on the care provided by staff at the home. Many family members praised the care provided by staff and felt the staff at the home were friendly and the home had a nice atmosphere.
There are areas for improvement, such as the general environment, staffing levels, activities, and communication. Healthwatch heard from staff and resident’s families that the home was in ‘desperate need’ of redecoration. They also noted during their visit that the home is looking tired and in need of a refresh.
Concerns were also raised by staff, residents, and family members, over the lack of activities. Healthwatch are aware that the home is looking to recruit a new activities coordinator.
Staff told of short staffing issues and concerns over agency staff. There were also comments received from residents’ families, through the online questionnaire, regarding a lack of communication.
The report contains four recommendations and a response from the provider.