Enter and view: Mill View Care Home

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Summary of report content

Healthwatch Bradford undertook an announced Enter and View visit to Mill View Care Home on 7 November 2019. They spoke to 11 staff and 9 residents.

At the time of the visit, there was evidence that the home was operating to a very good standard of care.  Residents were well presented and contented.  There was evidence of dignity and privacy being respected.  Staff interacted with residents positively and regularly including assisting residents in their daily and recreational activities.

Residents said they were happy living at Mill View Care Home and were involved in making decisions regarding their own care. There was evidence that the care home delivers a service promoting person centred care and there was a variety of recreational/social activities that are available for residents to take part in.

There was one recommendation.

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General details

Local Healthwatch
Healthwatch Bradford
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
20
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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