Enter and view: Midland Metropolitan Hospital, Ward 9

Healthwatch Sandwell undertook an enter and view visit to Ward 9 at the Midland Metropolitan Hospital on 13 November 2025.  This was part of a programme to assess the care provided to people with dementia.

The hospital is a relatively new, modern facility designed to provide a high standard of healthcare in a safe and efficient environment. The building benefits from contemporary layouts, updated equipment, and spaces that support both clinical needs and patient comfort. 

Ward A9 operates with a prominent level of efficiency and from observation professionally managed. Both the management and care staff consistently demonstrate a strong commitment to delivering high-quality, compassionate care. Interactions with patients reflect empathy, respect, and genuine attentiveness to individual needs. 

It was observed that patient assessments on Ward A9 were detailed, well-structured, and individually tailored. Staff displayed a strong commitment to person-centred care by recognising each patient’s unique health needs, preferences, and daily routines. 

This approach contributes to maintaining dignity, encouraging independence, and ensuring a positive experience for patients. 

Ward A9 demonstrated an effective, holistic, and integrated approach to patient care. Staff were observed working collaboratively across multidisciplinary professionals to ensure that each patient’s physical, emotional, and social needs were fully considered