Enter and view: Mews Care Home

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Summary of report content

Healthwatch Warrington undertook an announced enter and view visit to the Mews Care Home on 26 September 2025.  They spoke to 7 people.

The Mews is a warm, welcoming and clean care home with the benefit of lots of daylight giving it a bright and airy feel. The staff appear to provide a good friendly service in a friendly environment. Residents consistently reported feeling well cared for and satisfied with the food and activities available however there was one family member not satisfied with some aspects of the home.

The home encourages feedback and holds regular family engagement, and the varied activity programme reflect a responsive and inclusive ethos. The Mews continues to foster a positive atmosphere where residents feel valued, heard, and supported in their daily lives.

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General details

Local Healthwatch
Healthwatch Warrington
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
7
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