Enter and view: Merwood Rest Home

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Summary of report content

Healthwatch Blackpool undertook an announced Enter and View visit to Merwood Rest Home on 1 December 2021. They spoke to 8 people.

Healthwatch Blackpool had a positive experience at Merwood Care Home. Feedback on the visit suggested that residents and staff were happy and settled. Comments such as “I really enjoy it here” and “I can’t find any fault” were great to hear. They saw responsive staff attending to residents and providing refreshments, one resident stated that “staff understand what I need”.

Residents at Merwood Rest Home have the freedom to move around the home, with feedback on food and activities again being positive with comments such as “you can’t beat the food”. It was great to observe the complaints policy displayed in the home and observe a well maintained and clean environment.

There were no recommendations.

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General details

Local Healthwatch
Healthwatch Blackpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
8
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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