Enter and view: Merrivale Medical Centre
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Healthwatch Leicester and Healthwatch Leicestershire undertook an announced enter and view visit to Merridale Medical Centre on 11 January 2023. They spoke to 22 people.
The practice provides for parents with children by having a baby change area and private breastfeeding rooms.
- Patients commented that the staff at the practice are helpful.
- Patients highlighted the difficulty of getting appointments.
- Patients spoke positively about phone consultations.
- Patients said they would like to be able to see the doctors more.
- Patient feedback forms and boxes are located at the reception desks and patients are able to make repeat prescription requests at reception.
- Hand sanitiser is available to use at the reception desks and in the corridor.
- The practice appeared to be clean.
- There was an adequate provision of toilets in the practice.
- Self-use blood pressure and weighing machines were available but were not immediately obvious to patients.
- Adapted toilets were available and suitable for disabled persons however the accessible alarm cord in some toilets did not reach the ground. One toilet required patients to wipe the seat with wipes provided. However, no wipes were available.
- The complaints procedure was not on display.
- The practice did not have newsletters or out-of-hours information on display.
The report has 13 recommendations and a response from the provider.