Enter and view: Mental Health & Social Inclusion Hub
Download (PDF 457.49 KB)Summary of report content
This is a report by Healthwatch Staffordshire. The piece looks at the mental health and social inclusion hub alongside Midlands Partnership Foundation Trust.
The focus is on how the service has changed over time, the way it works and what might be improved.
Strengths:
• Successful team focus and support.
• Acknowledging and trying to improve staff recruitment and retention.
• Working on reduction in the waiting list, aware of what is impacting this.
• Evidence of positive team management that has created a supportive environment within, which staff and partners
operate.
• Compliments from service users of positive experiences.
• Considering apprenticeships.
• Have 1 speaker from the different bandings within the team to voice staff opinions and gather feedback from external
services within MPFT (what’s working well, what is not)
Needs:
• Staff report that they have issues with the reliability of the Wi-Fi system in the office, which they rely on.
• More staffing resources are needed to manage additional demands.
• To get other services to have free phone numbers to cut down on the impact of this service.
• To reduce the waiting list to a more manageable level
There are no recommendations in the report.
However the findings as summarised above serve to cover recommendations.
There are no follow up actions in the report.