Enter and view: Mendip Vale Medical Practice

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Summary of report content

Healthwatch North Somerset conducted an Enter and View visit at Mendip Vale Medical Practice (Congresbury Surgery) in November 2017 to ascertain the experience and opinions of local patients. The surgery was selected as part of this local Healthwatch’s series of Enter and View visits to GP Practices in North Somerset.

The Enter and View representative observed interaction between staff and patients and engaged with 1 patient, who was mostly satisfied with the care provided at the service.

The practice manager highlighted several good practice Whilst the surgery was found to be welcoming and friendly and premises clean and well-maintained, the report made one recommendation: to improve signage outside the surgery to make it easier for new patients to find.

The surgery have not responded to the report.

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General details

Local Healthwatch
Healthwatch North Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Triage and admissions
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Mendip Vale Medical Practice (Congresbury Surgery)

Details of people who shared their views

Number of people who shared their views
1
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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