Enter and View: Medihands Healthcare

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Summary of report content

Healthwatch Kingston undertook an enter and view visit to Medihands Healthcare on 14 August 2025, as part of their series of announced Enter and View visits to local care and nursing homes.

The report looks at:

  • The living environment
  • The mealtime experience
  • Meaningful activities

Overall, Healthwatch concluded that Medihands seemed to be a well-run facility where most residents said they were happy to be living there.

 

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General details

Local Healthwatch
Healthwatch Kingston upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Name of service provider
Medihands Healthcare

Details of people who shared their views

Number of people who shared their views
10
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