Enter and view: Median Road Resource Centre

Healthwatch Hackney gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Hackney to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Hackney visited Median Road Resource Centre on 24 April 2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Hackney found there was no formal consultation with Median Road service users, their carers, local people, Healthwatch Hackney or health and social care professionals on the closure of Median Road. Lay members of the RICS board were also not informed of the decision. Staff and unions were consulted on the RICS proposals in October/November 2014 but the proposals did not include Median Road’s closure. Staff were unaware of the closure plans until the day before Healthwatch Hackney visit. The service users Healthwatch Hackney spoke to were aware they were being moved. We cannot say if the other service users were aware of what was happening to them or where they were going at the end of March. There was no specific consultation with residents, health and social care professionals, carers or the public on the closure of Median Road.

Healthwatch Hackney made 8 recommendations in relation to a formal consultation, information providing and impact assessments.