Enter and view: Meadowside Care Home

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Summary of report content

Healthwatch Barnet conducted an announced Enter & View visit to Meadowside Care Home on 30 May 2013, as part of a planned strategy to look at a range of care and residential homes within the London Borough of Barnet, to explore the quality of care provided in the area.

Meadowside is a purpose built care home. The building is leased by London Borough of Barnet and Fremantle provide the care. It has 68 single ensuite rooms. There are no bedrooms on the ground floor and the home is organized into 6 houses each with a lead staff member. Residents with dementia usually occupy the first floor with other floors occupied by older adults, with a Day Centre in an adjoining building.

The report notes that residents are involved in creating their care and support plans, in decorating their rooms and even in the recruitment of new staff. Staff were respectful of residents and knocked prior to entering their rooms, although we noted that the majority of room doors were open during the day. It was explained that residents were encouraged to keep their doors open so that staff were aware of any falls or problems in the room.

Residents are very actively involved in drawing up the menu and range of options. One kitchen is vegetarian and ensures a range of

non-meat foods are provided. Staff eat with the residents and this is seen as very important in helping and encouraging the residents to

eat at mealtimes. Residents with pets are allowed to keep them and the home currently contains 4 cats and one dog.

The recommendations made in the report included a suggestion that the home consider opportunities to use their training facilities for staff of other care homes.

The provider acknowledged the report and confirmed its accuracy.

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General details

Local Healthwatch
Healthwatch Barnet
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
12
Age group
65 to 79 years
Gender
All
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Not known
Does this report feature carers?
Yes
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