Enter and view: Meadows House Residential and Nursing Home

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Summary of report content

Healthwatch Greenwich undertook an unannounced enter and view visit to Meadows House Residential and Nursing Home on 21 January 2020 as part of a programme of visiting local care homes. They spoke to 6 residents, 3 relatives, and 4 members of staff.

Meadows House has a pleasant exterior environment and is located close to local amenities and public transport networks. The home is divided into 5 centres: Jackwood, Crownwood, Harwood, Queenscroft, and a day centre. Jackwood is an 18-bed centre for residents with advanced dementia and/or challenging behaviour. Crownwood is a 12-bed dementia and nursing centre. Harwood and Queenscroft are 15 and 14 bed residential and dementia centres. The day centre is for non-residential use, which members of the community with dementia attend as often as they please.

Much of the home is clean and well-maintained, making use of dementia-friendly signage. However, day centre toilets are dated and unwelcoming, requiring refurbishment. Staff are friendly, accommodating and have good relationships with residents. Residents are happy and enjoy getting involved in organised activities. Few residents prefer to spend time in their rooms. The home has access to peaceful and well-furnished garden areas that is well used in the summertime.

There was one recommendation about improving the bathrooms for the day centre.

The report contains a response from the provider setting out the action they intend to take.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Administration (records, letters, results)
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Sanctuary Care

Details of people who shared their views

Number of people who shared their views
13
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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