Enter and view: Meadow Court

Healthwatch Kirklees gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Kirklees to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Kirklees visited Meadow Court on 03/11/2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The key findings indicated that, speaking to residents at Meadow Court, the general impression was that they enjoyed living at the home, all commenting on the good food and menu choices. It was nice to hear about future plans that Meadow Court, including plans to update the décor and new flooring. We felt the things already in place such as ‘Tele med’, the remote way of contacting Airedale Hospital for face to face diagnosis over the internet and the ‘MUST’ nutrition scoring tool used for resident’s who are malnourished provided really good added value for residents. It seemed to us the owners of Meadow Court were always looking at ways to improve things for residents and staff, for example using a new pharmacy who provide a higher standard of service. The service had a friendly feel, comfortable and homely, it was a busy environment with lots of chatting between residents, staff and visitors but it didn’t appear hectic or rushed and staff interactions were caring which was lovely to see.

Healthwatch Kirklees raised 4 recommendations in relation to resdents meetings, choice, information providing and call bell alert system.