Enter and view: Maylands Healthcare, Parkview Dental Practice and Maylands Pharmacy

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Summary of report content

Healthwatch Havering conducted an Enter and View to Mayalnds Healthcare, Parkview Dental Practice and Maylands Pharmacy and spoke to 15 staff and patients. The GP, pharmacy and dentistry services are co-located in purpose-built premises. 

The report found that at the GP surgery, the staff were approachable and friendly. Language translators could be accessed via the patient liaison officer. There is an online booking system which had been developed based on patient feedback. The dental surgery was clean and bright with plenty of seating. Emergency slots are allocated in the appointment books daily during the day. Translation services were available through NHS translation services – although some staff were conversant in several languages. The pharmacy was very busy but well stocked. The pharmacy did not arrange deliveries to care homes. Medication would be delivered to house bound patients if required. An interpretation service was also available.

A number of recommendations were made to all 3 services, these are detailed in the report. 

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General details

Local Healthwatch
Healthwatch Havering
Publication date
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Written information, guidance and publicity
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Name of service provider
Maylands Healthcare; Parkview Dental Practice; Maylands Pharmacy

Details of people who shared their views

Number of people who shared their views
15
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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