Enter and view: Maylands Healthcare

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Summary of report content

Healthwatch Havering undertook an enter and view visit to Maylands Healthcare on 13 June 2025 after contact from several patients of this practice expressing reservations about a new appointment booking system.

Healthwatch felt that everything seemed on the day to be clear cut and running normally, although the team’s inability to speak to patients or medical staff meant that it was not possible to explore all the issues they would have wanted to. The Practice Manager was able to clarify the issues that patients had commented on and to explain how the system worked. As with so many issues, clearer communication of changes to patients as they occur would be helpful, particularly when a system that has been in use for many years and with which people are familiar is moved to a very different approach.

The practice may wish to reflect on whether a more detailed explanation of the new system would be beneficial for patients.

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General details

Local Healthwatch
Healthwatch Havering
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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