Enter and view: Marlborough Surgery

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Summary of report content

Healthwatch County Durham undertook an enter and view visit to Marlborough Surgery on 9 November 2023 as part of a programme to assess access to GPs.  They spoke to 29 people.

The report looks at:

  • booking appointments
  • Whether patients had seen any other services
  • Services offered by the practice
  • Views on the website
  • Additional needs
  • Ordering repeat prescriptions
  • Continuity of care
  • Waiting times to be seen

 

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General details

Local Healthwatch
Healthwatch County Durham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Impact or Progress
Key themes
Accessibility and reasonable adjustments
Booking appointments
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
27
Age group
All
Gender
All
Ethnicity
All
Types of disabilities
Learning disability or difficulties
Long term condition
Types of long term conditions
Dementia
Does this report feature carers?
Yes
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