Enter and view: Marine Lake and Estuary Medical Centre

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Summary of report content

Healthwatch Wirral undertook an enter and view visit to Marine Lake and Estuary Medical Practice on 16 August 2023. 

The report looks at:

  • Environment and access
  • Telephony
  • Complaints
  • Staffing
  • Patient engagement

The report contains recommendations on information and phone calls

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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